Note: This information is for accounts using the mail.riverland.net.au server. Most likely for ex Riverland Internet customers. The newer server started in April 2015, and this information does not apply to it. If in doubt, check with us to see which server your email is on.

If you've just entered the details for a new email account and it doesn't work, here are some suggestions.

• Look for any error messages. These are the best clues about what's wrong. If you don't understand them, write them down and ask us for help.
• All email accounts here are POP3/SMTP accounts. Not IMAP or Exchange or other kinds of servers. Some email programs default to IMAP, but here, use the POP3 option instead.
• All Riv WE email account logins are just the username. Don't put @riverland.net.au after it.
• Accounts logins and passwords are case sensitive.
• Double check your typing. It's pretty hard to see the difference between a dot and a comma, but the computer thinks they're different. Same for I, l and 1.
• Double check the settings you have entered. For Riv WE accounts, the general settings are here. If this is a new account, we normally email your exact settings to an existing address.

If you're not getting anywhere, please contact us. We'll need to know what the error messages are, and it's best to be near your email program when you call.